We Manage Your Personal Information Responsibly
Upholding Your Rights Under the Cyber and Data Protection Act [Chapter 12:07]
Your privacy is a top priority. To comply with the Cyber and Data Protection Act [Chapter 12:07], the Fund has enhanced its data protection practices to ensure your personal information is handled transparently and securely.
All key member forms now include a Privacy Notice outlining how your data is collected, used, stored, and shared. These forms include:
- Member joining, member update, member exit
- Beneficiary nomination
- Payment directive
- Life certificate and advice record
The Fund uses your data strictly for pension administration and may share it with approved third parties, like actuaries or system developers, only for regulatory or compliance purposes. Data is retained for up to 100 years.
You have full rights to access, correct, erase, or object to the use of your data, and to file a complaint if needed.
To better protect your information, pay slips, benefit statements, and mortgage documents are now sent only as encrypted files. Sensitive details no longer appear in email bodies or messaging platforms.
Access to your data is strictly controlled to ensure only you can view it. But privacy is also a shared responsibility—sharing someone else’s personal data without consent is a legal offence.
Let’s protect each other’s privacy by acting responsibly.
We handle your data with the care and integrity it deserves—because your privacy is our responsibility.
If you wish to access or update your information
Exercise your data rights, or learn more about our privacy practices by contacting our Data Protection Officer:
Email: dataprotection@zesapf.co.zw
Call: +263 242 252 736–8 | 0782 623 189